Terms & Conditions (Terms of Use)

Acceptance of the Terms of Use

Welcome to the Terms and conditions of the website and/or electronic applications and/or online platform of Haulcyon, owned and operated by HAULCYON LLC., a Virginia company (the "Company," "we" or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of the HAULCYON LLC. Service. These Terms of Use are a legally binding agreement between a User or Hauler of the HAULCYON LLC. Service ("you," "your," or "yourself") and the Company.

Please read the Terms of Use carefully before you start to use HAULCYON LLC. Service. By using HAULCYON LLC. Service or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy and you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the HAULCYON LLC. Service.

HAULCYON LLC. Service is offered and available to users who are 18 years of age or older. By using HAULCYON LLC. Service, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the HAULCYON LLC. Service.

All information we collect on this Website is subject to our Privacy Policy, which can be accessed at www.haulcyon.com, incorporated herein by reference.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the HAULCYON LLC. Service thereafter.

Your continued use of HAULCYON LLC. Service following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Definitions

Website or application for mobile devices: System(s) and/or structure(s) and/or technological platform(s) available on the internet (the "Platform"), designed and provided by HAULCYON LLC., in which Users may make electronic data exchanges or exchanges of data messages with the aim of verifying transactions and/or commercial transactions, in particular, referred to the conclusion of Hauling contracts between Users and Haulers.

Agent: HAULCYON LLC., which places the Platform at the service of Users and/or Haulers to facilitate the conclusion of contracts for the transport and proper disposal of the materials in the dumpsters.

Items Permitted in Containers

Construction waste material, clean concrete, dirt/sand, landscape debris, manure, roof shingles, brick, tiles, residential household cleanups. Certain bulk items such as sofas, mattresses, box springs may incur an additional charge depending on local laws and local landfill disposal fees.

Items NOT Permitted in Containers

Automobiles, contaminated soil, paint, oil of any kind, pressurized tanks, batteries, liquids, computers, tires, oil mixtures, oil filters, fluorescent tubes, antifreeze, poisons, pesticides, herbicides, gasoline. No hazardous, biohazard, toxic, highly flammable, volatile, radioactive, biomedical, explosive, infectious materials or any other substance listed or characterized as hazardous by the U.S. EPA or any state/local agency. If prohibited waste is found in the Customer's dumpster, title to such prohibited waste remains with Customer and Customer will defend, indemnify and hold harmless Haulers and HAULCYON LLC. from any and all claims, fees, penalties, costs, lawsuits, damages, fines or other liabilities. The indemnities herein survive termination of this agreement.

Key Parties / Terms

Hauler/s: natural or legal person/legal entity registered on the Platform that, with relevant legal authorization, offers Hauling services to Users through the Agent and concludes the transportation contract for collection and transfer of dumpsters and the permissible contents to legal disposal sites.

User/s: natural or legal person of legal age who requests or orders a dumpster through the Agent’s platform, generating construction waste to be used or finally disposed of according to its characteristics.

Construction Waste / C&D: solid residue left over from construction activity, demolition, excavation, remodeling, public works, or related activities.

Description of Services

HAULCYON LLC. (the "Agent") is a Virginia Limited Liability Company. HAULCYON LLC. Services are for use only by persons located in the United States. We make no claims that the Service or any of its content is accessible or appropriate outside of the United States. If you access the Service from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws.

HAULCYON LLC. functions as an intermediary platform to facilitate the arrangement and scheduling of on-demand hauling services provided by independent third-party haulers. The access, use or registration in the Platform implies acceptance of these Terms of Use.

Important: The Company does not provide hauling services.

The Company does not itself provide transportation or dumpster services. Instead, it connects Users with Haulers. After matching, Users decide whether to accept services from a Hauler, and Haulers decide whether to offer services. The Company has no liability for any services provided by Haulers.

Payments, Fees & Refunds

All payments are due immediately upon ordering and are facilitated by the Company and our third-party payment processor. The Company receives a fee from each payment; the remainder is transferred to the applicable Hauler's designated account. The Company does not handle collection of payments and has no liability relating to payment processing.

Payments are non-refundable. Additional fees may apply and vary by service location in the event of:

  • User cancels within 24 hours of scheduled delivery.
  • Return/disposal of items not permitted in dumpsters (charged to User).
  • Relocation requests for dumpsters.
  • Swap requests (replace a full container with an empty one).
  • Overweight/overfill charges per ton based on local disposal market rates.
  • Specific material rules for dirt, brick, concrete, asphalt, stone, slate or gravel (e.g., require 10-yard dumpster; 8-ton weight limit; no mixing with other materials).
  • Unserviceable dumpsters due to blocked access, obstructions, overhead power lines, or other reasons.
  • Any fines charged to the Hauler for overweight dumpsters (charged to User).
  • Collection costs and unpaid balance collection expenses.
  • Additional per-day fees for rental period extensions (city-dependent).
  • Fines related to permits for drop off locations (User responsibility).

By submitting payment information you permit HAULCYON LLC to charge the fees to the account provided. Pricing is determined at the Company's sole discretion and may change without notice. The Company may offer promotions or discounts at its discretion.

Representations & Warranties of Users

  • You represent that you are legally able to enter into a contract (18+).
  • You are solely responsible for your account credentials and any unauthorized use until you update credentials or notify us.
  • You must promptly notify us of suspected unauthorized use or security breaches.
  • You agree to pay all fees due for requested services (Hauler fees and Company fees).
  • You agree to care for Hauler equipment (dumpster) while on your site; you are responsible for loss or damage at your location.
  • You must obtain any required permits for dumpster placement.
  • You must provide safe admittance and a delivery/pickup site that can accept the truck and dumpster weight and clearances.
  • You must not overload dumpsters above DOT guidelines or move dumpsters without prior consent from HAULCYON LLC.

Representations & Warranties of Haulers

By using HAULCYON LLC. Service, each Hauler represents and warrants:

  • Haulers are independent contractors and own or have the right to operate their vehicles.
  • Vehicles are in safe operating condition and meet industry standards.
  • Haulers will clean up spillage, have tools and signage for cleanup, and follow safety procedures.
  • Haulers can lift/carry items up to or exceeding 50 pounds.
  • Users may not ride in Hauler vehicles as part of service.
  • Haulers maintain valid vehicle licensing and authority to transport C&D materials.
  • Haulers maintain liability insurance as required by law and will provide proof upon request.
  • Hauler and insurance cover claims or incidents relating to Services; Hauler is responsible for damage to their vehicle.
  • Haulers will obey all applicable laws and not misrepresent the Company or offer outside services to Users met through the Platform.
  • Haulers agree to a $150 surcharge for cancellations made within 24 hours; rejecting 3 bids in 24 hours restricts bidding for 24 hours; missing more than 5 deliveries in 12 months may result in banning from the platform.
  • Haulers must not discriminate or harass anyone.

Representation & Warranties of HAULCYON LLC.

  • We connect Users and Hauling Companies via the Platform and offer technology to facilitate communication.
  • We do not prequalify or validate Hauler claims (licensure, insurance, registration) and do not endorse or recommend any specific Hauler.
  • We offer free competition between Users and Haulers and will respond to termination requests, complaints, and claims related to the intermediation service.
  • We are not liable for damages, monetary loss, or delays due to circumstances beyond our control (traffic, weather, accidents, landfill delays, equipment failure).

Relationship & Contract Formation

By using the Platform, Users, Generators, and Hauling Companies acknowledge that the Agent acts as an intermediary; contracts for hauling services are formed directly between Users/Generators and Hauling Companies. Each contracting party is responsible for complying with legal and contractual obligations arising from that contract.

Prohibited Activities

Users and Haulers agree not to:

  • Impersonate the Company, employees, other users, or entities.
  • Make representations on behalf of the Company without written consent.
  • Stalk, harass, or engage in abusive behavior.
  • Use robots, spiders, scrapers, or automated means to access the Service.
  • Post or transmit viruses, malicious code, or proprietary content without authorization.
  • Post infringing or copyrighted material without consent.
  • Interfere with the Service's proper working or make defamatory/obscene statements.
  • Link directly to outside websites or transfer/sell your account.

The Company may disable credentials, terminate or restrict access without notice if you violate these Terms or engage in illegal or improper use.

Proprietary Rights; License

The Company owns and retains the Service and all related technology and IP. The Company grants you a non-exclusive, royalty-free license to use the Service only to arrange and perform the Services. You agree not to reverse engineer, disassemble, modify or create derivative works of the Company's software.

All information you provide to the Service (including reviews) will be stored. By providing Information you consent to creation of an account and participation in the Services. You are responsible for providing accurate, current, and complete information. The Company may terminate access for untrue, inaccurate, or incomplete information.

User Content

Any User Content you submit remains your property. By submitting User Content you grant HAULCYON LLC. a worldwide, perpetual, irrevocable, transferable, royalty-free license (with the right to sublicense) to use, copy, modify, create derivative works of, distribute, publicly display and otherwise exploit such User Content in any format or channel now known or later devised, without further notice or payment to you.

You represent you own or have rights to grant that license and that User Content does not violate third-party rights or law. Do not submit defamatory, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive content. We may review or remove User Content at our discretion.

Online & Third-Party Content

Portions of the Service may contain content provided by other Users or third parties. The Company does not guarantee accuracy or endorse third party content. The Company may, but is not required to, monitor posted materials and may remove materials that violate these Terms or the law.

Trademarks

The Company name, logo, and related marks are trademarks of the Company or its licensors. You must not use such marks without prior written permission.

Geographic Restrictions

We make no claims that the Service or its content is accessible or appropriate outside the United States. If you access the Service from outside the United States, you do so at your own initiative and are responsible for compliance with local laws.

Indemnification

You agree to defend, indemnify and hold the Company, its affiliates, licensors, service providers, officers, directors, employees, contractors and agents harmless from and against any and all losses, costs, damages, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of the Service, including:

  • Any breach of these Terms;
  • Any violation of law or third-party rights;
  • Any claim that your Information infringes third-party rights;
  • Hauler ownership, use or operation of a motor vehicle;
  • Damages to personal items subject to the Services;
  • Third-party damages arising from Services.

This indemnity applies regardless of negligence of any party.

Limitation of Liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICE, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, EVEN IF FORESEEABLE.

Other Disclaimers

  • The Company is not responsible for delays or interruptions in access to the Service.
  • The Company does not monitor User-Hauler interactions and is not responsible for their quality or safety.
  • The Company is not responsible for hacker attacks or technical malfunctions of networks, devices, or servers.
  • Dumpster dimensions and space requirements are estimates (examples provided below).

Dumpster Size Examples & Space Requirements

  • 10-yard dumpster: ~14 ft long x 7.6 ft wide
  • 15-yard dumpster: ~16 ft long x <7.6 ft wide
  • 20-, 30-, 40-yard dumpsters: ~22 ft long x 7.6 ft wide (different heights)

Delivery area should be a minimum of 10 ft wide with vertical clearance of 14–18 ft depending on dumpster size. Truck will need ~50 ft of straight-line clearance for parking.

Weight Restrictions & Overload Fees

Users are solely responsible for complying with weight restrictions for Equipment. Weight limitations vary by equipment size/type and local law. Rain, water, snow or ice accumulation can increase weight. Overload charges, fines and penalties from landfills or other third parties are the User's responsibility. If Hauler incurs Overload Expenses due to User noncompliance, User will reimburse Hauler and pay Overload Fees as determined by HAULCYON LLC.

Permits

User is responsible for obtaining any necessary permits, licenses or approvals for dumpster possession and placement. If User fails to obtain required permits, Hauler may pick-up the dumpster without prior notice and without Haulcyon liability. Any penalties are User's responsibility.

Governing Law & Arbitration

These Terms are governed by the laws of the State of Virginia. Any dispute, claim or controversy relating in any way to your use of the Haulcyon Services or these Terms will be resolved by binding arbitration rather than in court, except you may assert claims in small claims court if eligible. This arbitration provision survives termination of these Terms. ANY ARBITRATION OR SMALL CLAIMS ACTION MUST BE FILED IN FAIRFAX COUNTY, VIRGINIA.

If you elect arbitration or small claims, you must first send a written notice (the "Notice") by certified mail to support@haulcyon.com. A Notice must describe the nature and basis of the dispute and state the relief sought (the "Demand"). If not resolved within 30 days of Notice, arbitration or small claims may commence.

Arbitration will be administered by the American Arbitration Association (AAA) in Washington D.C. under the AAA Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, as modified by these Terms. The arbitrator shall issue a reasoned written decision.

Limitation on Time to File Claims

Any cause of action or claim arising out of or relating to these Terms or the Haulcyon service must be commenced within three (3) years after the cause of action accrues, otherwise it is permanently barred.

Waiver and Severability

No waiver by the Company of any term shall be deemed a continuing waiver of such term. If any provision of these Terms is held invalid, illegal, or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and HAULCYON LLC with respect to the Service and supersede all prior understandings, agreements, and communications, both written and oral.

Contact: If you have questions about these Terms, email support@haulcyon.com.